General Questions
Where is Fashion City International Corp. located?
Fashion City International Corp. is headquartered at 12675 Colony St., Chino, CA 91710, United States.
What brands does your company carry?
Fashion City has a range of quality brands we’re proud to offer, from snacks to beverages and beyond. You can explore our full selection here on our Brands page.
How do I contact your customer service team?
You can reach our customer service team via the Contact Us page on our website or by calling the number provided in the footer section of the site.
Do you ship internationally?
Currently, we only ship within the United States. However, stay tuned for future updates by subscribing to our newsletter.
Where are your products manufactured?
Our products are sourced globally, with specific product lines manufactured in either Taiwan or the United States. We ensure quality and authenticity in every item we offer.
Are your products available in retail stores, or only online?
Our products are available both online and in select retail stores, including Costco. Check with your local stores or visit our online shop for availability.
Do you offer wholesale or bulk purchasing options for businesses?
Yes, wholesale and bulk purchasing options are available. Please contact us directly via email or phone. Our team will be happy to discuss available options.
How do I become a distributor or partner?
To explore distribution or partnership opportunities, please contact us directly via email or phone. Our team will be happy to discuss available options.
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, and Shop Pay.
Do you offer private label manufacturing for businesses?
Yes, we provide private label manufacturing options. Please contact us to discuss your requirements, and we’ll provide more details.
Shipping & Orders
What is your standard shipping time within the US?
Standard shipping within the US typically takes 3–7 business days, depending on your location.
What are your shipping rates?
We offer a convenient flat rate of $8 for shipping on all orders.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your package’s progress on the courier’s website.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer service team within 7 days of receipt. We will assist you in resolving the issue promptly.
What is your return policy?
We accept returns of unopened products within 14 days of purchase. For details and instructions, please visit our Returns page.
Can I change or cancel my order after it’s been placed?
Changes or cancellations can be made within 24 hours of placing your order, provided it hasn’t shipped yet. Contact customer service as soon as possible.
Is there a minimum purchase required for free shipping?
We do not currently offer free shipping.
Product-Specific Questions
Do you offer any gluten-free products?
Yes, some of our products are gluten-free. Please refer to the product labels or our online product descriptions for detailed information.
What allergens are present in your products?
We are committed to providing reliable ingredient information. Many of our products contain ingredients like sesame, walnuts, soy, and seafood. As ingredients may vary, we recommend checking the product label for the most current allergen information.
Are your products vegan or vegetarian?
Some of our products are vegan or vegetarian-friendly. For instance, the Cherry Grandfather Walnut & Date candy is vegan. Please check individual product descriptions for detailed dietary information.
What sets your salted egg snacks apart from other brands?
Our salted egg snacks are crafted with high-quality ingredients to deliver an authentic, savory taste. They are carefully seasoned to achieve a rich and satisfying flavor that truly stands out.
